Metro Mumbai Digital

Customer Success / Customer Support Intern

InternshipIn OfficeMumbai3 months15K/mo3 openingsWithin 15 days

About this internship

Join Metro Mumbai Digital in Mumbai as a Customer Success / Customer Support Intern and get a real, mentor-led start to your career in customer success & support. Over this 3-month In Office internship you will contribute to actual Content projects, learn how a professional team plans and executes…

Skills you'll use

CommunicationCRMProblem SolvingEmail SupportMS OfficeProduct Knowledge

What you'll do

Respond to customer queries via chat, email and calls
Resolve issues and escalate where needed
Maintain customer records and notes in the CRM
Onboard and guide customers on the product
Gather feedback and share insights with the team
Track satisfaction and support metrics

Who can apply

Pursuing or recently completed a relevant degree (B.E./B.Tech, BBA, MBA, B.Com, BCA, MCA, B.A., B.Sc or an equivalent program)
Foundational knowledge of Communication, CRM, Problem Solving or a strong willingness to learn them
Good written and verbal communication, ownership and analytical thinking
Based in or open to working from Mumbai (In Office)
Able to commit to the full internship duration

Perks & benefits

Pre-Placement Offer (PPO) OpportunitySkill-Development WorkshopsNetworking with ProfessionalsCertificate of CompletionLetter of Recommendation

About Metro Mumbai Digital

Metro Mumbai Digital is a Content organisation with a presence in Mumbai, one of India's foremost business and talent hubs. The company operates in the Content space, serving customers with a focus on quality, reliability and steady growth. Like many strong Content teams, Metro Mumbai Digital…

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