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Metro Mumbai Digital logo — Metro Mumbai Digital Customer Success / Customer Support Intern at Metro Mumbai Digital
Metro Mumbai Digital

Customer Success / Customer Support Intern

InternshipIn OfficeMumbai3 months15K/mo3 openingsWithin 15 days
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About this internship

Join Metro Mumbai Digital in Mumbai as a Customer Success / Customer Support Intern and get a real, mentor-led start to your career in customer success & support. Over this 3-month In Office internship you will contribute to actual Content projects, learn how a professional team plans and executes…

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Skills you'll use

CommunicationCRMProblem SolvingEmail SupportMS OfficeProduct Knowledge

What you'll do

  • Respond to customer queries via chat, email and calls
  • Resolve issues and escalate where needed
  • Maintain customer records and notes in the CRM
  • Onboard and guide customers on the product
  • Gather feedback and share insights with the team
  • Track satisfaction and support metrics

Who can apply

  • Pursuing or recently completed a relevant degree (B.E./B.Tech, BBA, MBA, B.Com, BCA, MCA, B.A., B.Sc or an equivalent program)
  • Foundational knowledge of Communication, CRM, Problem Solving or a strong willingness to learn them
  • Good written and verbal communication, ownership and analytical thinking
  • Based in or open to working from Mumbai (In Office)
  • Able to commit to the full internship duration

Perks & benefits

Pre-Placement Offer (PPO) OpportunitySkill-Development WorkshopsNetworking with ProfessionalsCertificate of CompletionLetter of Recommendation

About Metro Mumbai Digital

Metro Mumbai Digital is a Content organisation with a presence in Mumbai, one of India's foremost business and talent hubs. The company operates in the Content space, serving customers with a focus on quality, reliability and steady growth. Like many strong Content teams, Metro Mumbai Digital…
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In OfficeKolkata3mo
Stipend N/AApply

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