Larsen & Toubro

Customer Success / Customer Support Intern

InternshipWork from HomeKolkata6 months10K/mo5 openingsImmediately (rolling)

About this internship

Join Larsen & Toubro in Kolkata as a Customer Success / Customer Support Intern and get a real, mentor-led start to your career in customer success & support. Over this 6-month Remote internship you will contribute to actual Technology projects, learn how a professional team plans and executes its…

Skills you'll use

CommunicationCRMProblem SolvingEmail SupportMS OfficeProduct Knowledge

What you'll do

Respond to customer queries via chat, email and calls
Resolve issues and escalate where needed
Maintain customer records and notes in the CRM
Onboard and guide customers on the product
Gather feedback and share insights with the team
Track satisfaction and support metrics

Who can apply

Pursuing or recently completed a relevant degree (B.E./B.Tech, BBA, MBA, B.Com, BCA, MCA, B.A., B.Sc or an equivalent program)
Foundational knowledge of Communication, CRM, Problem Solving or a strong willingness to learn them
Good written and verbal communication, ownership and analytical thinking
Based in or open to working from Kolkata (Remote)
Able to commit to the full internship duration

Perks & benefits

Pre-Placement Offer (PPO) OpportunitySkill-Development WorkshopsNetworking with ProfessionalsCertificate of CompletionLetter of Recommendation

About Larsen & Toubro

Larsen & Toubro is a growing Technology company that runs part of its operations out of Kolkata. Working in the Technology sector, the company has built its reputation on doing solid, dependable work and on developing the people who do it. It is the kind of place where focused, motivated…

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