Ila Digital

Customer Success / Customer Support Intern

InternshipIn OfficeJaipur3 months15K/mo3 openingsImmediately (rolling)

About this internship

Kickstart your career at Ila Digital in Jaipur as a Customer Success / Customer Support Intern. This 3-month In Office internship is designed to turn classroom knowledge into real workplace skills in customer success & support. You will sit with an experienced Banking, Financial Services and…

Skills you'll use

CommunicationCRMProblem SolvingEmail SupportMS OfficeProduct Knowledge

What you'll do

Respond to customer queries via chat, email and calls
Resolve issues and escalate where needed
Maintain customer records and notes in the CRM
Onboard and guide customers on the product
Gather feedback and share insights with the team
Track satisfaction and support metrics

Who can apply

Pursuing or recently completed a relevant degree (B.E./B.Tech, BBA, MBA, B.Com, BCA, MCA, B.A., B.Sc or an equivalent program)
Foundational knowledge of Communication, CRM, Problem Solving or a strong willingness to learn them
Good written and verbal communication, ownership and analytical thinking
Based in or open to working from Jaipur (In Office)
Able to commit to the full internship duration

Perks & benefits

Networking with ProfessionalsCertificate of CompletionLetter of RecommendationFlexible Work HoursMentorship from Industry Experts

About Ila Digital

Ila Digital is a Banking, Financial Services and Insurance (BFSI) organisation with a presence in Jaipur, one of India's foremost business and talent hubs. The company operates in the Banking, Financial Services and Insurance (BFSI) space, serving customers with a focus on quality, reliability and…

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