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HDFC Bank logo — HDFC Bank Customer Support Intern at HDFC Bank
HDFC Bank

Customer Support Intern

InternshipIn OfficeCoimbatore, Tamil Nadu3 months24K/mo2 openingsImmediate / Rolling
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About this internship

Start your career in customer support with HDFC Bank as a Customer Support Intern in Coimbatore. You will sit with a working team, use the same tools and systems they do, and own a defined piece of work from day one. About the role As a Customer Support Intern at HDFC Bank, your core focus will be…

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Skills you'll use

Customer CommunicationTicketing Systems (Freshdesk / Zendesk)Complaint ResolutionCRM ToolsEmail & Chat EtiquetteProduct KnowledgeEscalation HandlingExcelEmpathyTime Management

What you'll do

  • Work on resolving customer queries across chat, email and voice alongside the core team
  • Apply Customer Communication, Ticketing Systems (Freshdesk / Zendesk), Complaint Resolution, CRM Tools to live, production-facing problems
  • Document your work clearly for reviewers and stakeholders
  • Participate in reviews and act on the feedback you receive
  • Collaborate across engineering, product, design or business as required
  • Follow the team's quality, testing and documentation standards

Who can apply

  • Pursuing or recently completed Any graduate — B.A./B.Com/BBA/B.Sc/B.E./B.Tech — 2026 freshers & final-year students welcome
  • Working knowledge of Customer Communication, Ticketing Systems (Freshdesk / Zendesk), Complaint Resolution (or a genuine willingness to learn them)
  • Strong fundamentals in your discipline and clear problem-solving ability
  • Care with detail and the discipline to document your work
  • Clear written and verbal communication in English
  • Based in or willing to work from Coimbatore, Tamil Nadu

Perks & benefits

Pre-Placement Offer (PPO) opportunityFlexible working hoursNetworking with senior professionalsInternship CertificateLetter of Recommendation

Interview & selection process

3 rounds — typical selection flow for this role:

  1. 1Application screening & resume shortlisting by the talent team
  2. 2Technical interview on fundamentals and your projects
  3. 3HR discussion — stipend, start date, expectations and offer

About HDFC Bank

HDFC Bank operates in the banking sector and has an active presence in Coimbatore. Interns here are put on real work from the start, because the team's view is that the fastest way to learn a craft is to practise it under people who already do it well — not to watch it from a distance. The work…
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