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Genpact logo — Genpact Customer Success / Customer Support Intern at Genpact
Genpact

Customer Success / Customer Support Intern

InternshipIn OfficeHyderabad3 months18K/mo1 openingWithin 15 days
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About this internship

Genpact is hiring a Customer Success / Customer Support Intern for its Hyderabad office. This 3-month In Office internship sits within the Technology space and is built for students and recent graduates who want practical, hands-on experience in customer success & support. From your very first week…

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Skills you'll use

CommunicationCRMProblem SolvingEmail SupportMS OfficeProduct Knowledge

What you'll do

  • Respond to customer queries via chat, email and calls
  • Resolve issues and escalate where needed
  • Maintain customer records and notes in the CRM
  • Onboard and guide customers on the product
  • Gather feedback and share insights with the team
  • Track satisfaction and support metrics

Who can apply

  • Pursuing or recently completed a relevant degree (B.E./B.Tech, BBA, MBA, B.Com, BCA, MCA, B.A., B.Sc or an equivalent program)
  • Foundational knowledge of Communication, CRM, Problem Solving or a strong willingness to learn them
  • Good written and verbal communication, ownership and analytical thinking
  • Based in or open to working from Hyderabad (In Office)
  • Able to commit to the full internship duration

Perks & benefits

Real Project & Portfolio ExposurePre-Placement Offer (PPO) OpportunitySkill-Development WorkshopsNetworking with ProfessionalsCertificate of Completion

About Genpact

Genpact is a growing Technology company that runs part of its operations out of Hyderabad. Working in the Technology sector, the company has built its reputation on doing solid, dependable work and on developing the people who do it. It is the kind of place where focused, motivated professionals…
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In OfficeKolkata3mo
Stipend N/AApply

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