ESAF Small Finance Bank

UX Researcher Intern

InternshipWork from HomeDarjeeling, West Bengal6 months17K/mo3 openingsImmediate / Rolling

About this internship

Start your career in user research with ESAF Small Finance Bank as an UX Researcher Intern in Darjeeling. You will sit with a working team, use the same tools and systems they do, and own a defined piece of work from day one. About the role As an UX Researcher Intern at ESAF Small Finance Bank…

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Skills you'll use

Usability TestingUser InterviewsHeuristic EvaluationJourney MappingSurvey DesignQualitative Coding & SynthesisPersona DevelopmentResearch Repository HygieneStatistical LiteracyInsight Presentation

What you'll do

Work on talking to users properly and turning what they say into design decisions alongside the core team
Apply Usability Testing, User Interviews, Heuristic Evaluation, Journey Mapping to live, production-facing problems
Document your work clearly for reviewers and stakeholders
Participate in reviews and act on the feedback you receive
Collaborate across engineering, product, design or business as required
Follow the team's quality, testing and documentation standards

Who can apply

Pursuing or recently completed B.Des/M.Des, B.A./M.A. (Psychology / Sociology / HCI), B.E./B.Tech or MBA — 2026 freshers & final-year students welcome
Working knowledge of Usability Testing, User Interviews, Heuristic Evaluation (or a genuine willingness to learn them)
Strong fundamentals in your discipline and clear problem-solving ability
Care with detail and the discipline to document your work
Clear written and verbal communication in English
Based in or willing to work from Darjeeling, West Bengal

Perks & benefits

Letter of RecommendationMentorship from a named mentorLive project experienceExposure to professional tools and workflowsPre-Placement Offer (PPO) opportunity

Interview & selection process

4 rounds — typical selection flow for this role:

1Application screening & resume shortlisting by the talent team
2Practical assignment or case study with a short walkthrough
3Discussion with the hiring manager on the role and your fit
4HR discussion — stipend, start date, expectations and offer

About ESAF Small Finance Bank

ESAF Small Finance Bank operates in the small finance bank sector and has an active presence in Darjeeling. Interns here are put on real work from the start, because the team's view is that the fastest way to learn a craft is to practise it under people who already do it well — not to watch it from…

Visit ESAF Small Finance Bank’s official website ↗

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