Banking & Financial Services Institution

Customer Support Intern at Banking & Financial Services Institution in Vasai-Virar

InternshipHybridVasai-Virar, Maharashtra2 months15K/mo4 openingsWithin 30 days

About this internship

Banking & Financial Services Institution is hiring a Customer Support Intern in Vasai-Virar for a 2-month, fully mentored internship. This is real, reviewed work on live projects — not a training sandbox or a certificate mill. About the internship You will join the customer support team and work…

Skills you'll use

CommunicationCRMTicketing ToolsProblem SolvingMS ExcelEmail EtiquetteProduct KnowledgeEscalation HandlingDocumentationEmpathy

What you'll do

Respond to customer queries across chat, email and phone.
Log every interaction accurately in the ticketing system.
Escalate unresolved issues with a clear written summary.
Update the help-centre articles when a gap is found.
Document your work so the next person can pick it up

Who can apply

Education: pursuing or completed any Bachelor’s degree
Graduation year: 2025, 2026 or 2027 batch
Minimum 60% / 6.0 CGPA (relaxable for candidates with strong practical projects)
Technical skills: working knowledge of Communication, CRM, Ticketing Tools, Problem Solving
Soft skills: clear written communication, ownership, willingness to document work
Experience: none required — freshers welcome; prior projects or certifications are a plus

Perks & benefits

Certificate of CompletionLetter of RecommendationPre-Placement Offer (PPO) OpportunityFlexible Working HoursMentorship from Industry ExpertsFree Learning Resources & Certification SupportReal Project & Portfolio ExposureNetworking with Professionals

Interview & selection process

1The selection process for the Customer Support Intern role at Banking & Financial Services Institution is merit-based and typically runs over 4 stages: Round 1: Application & Resume Screening — apply through this page; profiles are shortlisted on fundamentals, projects and role fit. Round 2: Online Assessment — aptitude plus role-specific questions covering Communication, CRM, Ticketing Tools. Round 3: Technical / Functional Interview — a discussion of your projects and practical scenarios covering Communication, CRM, Ticketing Tools, Problem Solving, MS Excel. Expect "how would you approach this?" rather than definitions. Round 4: HR Discussion — role expectations, stipend, start date, location and offer. Shortlisted candidates are contacted after applying. There are no charges at any stage of the process — Banking & Financial Services Institution never asks candidates for money.

About Banking & Financial Services Institution

About Banking & Financial Services Institution The hiring organisation is a banking and financial services institution serving retail and small-business customers. Its branch and operations teams handle onboarding, KYC, service requests and regulatory documentation. Industry Banking & Financial…

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