Axis Bank

Customer Success / Customer Support Intern

InternshipWork from HomeMumbai6 months12K/mo5 openingsImmediately (rolling)

About this internship

Axis Bank has an open Customer Success / Customer Support Intern position in Mumbai for freshers who are genuinely excited about customer success & support. This is a 6-month Remote internship in the Technology sector where you will learn by doing — taking ownership of real tasks, getting…

Skills you'll use

CommunicationCRMProblem SolvingEmail SupportMS OfficeProduct Knowledge

What you'll do

Respond to customer queries via chat, email and calls
Resolve issues and escalate where needed
Maintain customer records and notes in the CRM
Onboard and guide customers on the product
Gather feedback and share insights with the team
Track satisfaction and support metrics

Who can apply

Pursuing or recently completed a relevant degree (B.E./B.Tech, BBA, MBA, B.Com, BCA, MCA, B.A., B.Sc or an equivalent program)
Foundational knowledge of Communication, CRM, Problem Solving or a strong willingness to learn them
Good written and verbal communication, ownership and analytical thinking
Based in or open to working from Mumbai (Remote)
Able to commit to the full internship duration

Perks & benefits

Skill-Development WorkshopsNetworking with ProfessionalsCertificate of CompletionLetter of RecommendationFlexible Work Hours

About Axis Bank

Based in part out of Mumbai, Axis Bank is an established player in the Technology sector. The company brings together experienced professionals and ambitious newcomers to deliver work that meets a high standard. Its culture leans towards collaboration, ownership and continuous improvement — values…

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