Adroit Financial Services

Customer Success Intern

InternshipHybridBokaro Steel City, Jharkhand6 months20K/mo11 openingsImmediate / Rolling

About this internship

Adroit Financial Services is hiring a Customer Success Intern in Bokaro Steel City — a hands-on, mentor-led internship built for students and 2026 freshers who want real exposure to customer success rather than a certificate-only programme. About the role As a Customer Success Intern at Adroit…

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Skills you'll use

Customer SuccessCRM ToolsAccount ManagementOnboarding & TrainingExcelProduct KnowledgeEscalation HandlingChurn AnalysisCommunicationReporting

What you'll do

Work on keeping customers getting value from the product, and spotting churn risk before renewal week alongside the core team
Apply Customer Success, CRM Tools, Account Management, Onboarding & Training to live, production-facing problems
Document your work clearly for reviewers and stakeholders
Participate in reviews and act on the feedback you receive
Collaborate across engineering, product, design or business as required
Follow the team's quality, testing and documentation standards

Who can apply

Pursuing or recently completed BBA/MBA, B.Com, B.E./B.Tech (any branch), BCA or B.A. (Economics)
Graduating batch 2026, 2027 or 2028 — final-year students and recent graduates welcome
60% / 6.0 CGPA and above preferred; strong project work is considered alongside academics
Working knowledge of Customer Success, CRM Tools, Account Management (or a genuine willingness to learn them)
Exposure to Onboarding & Training, Excel, Product Knowledge is an advantage
Clear written and verbal communication in English, and care with detail in your work
No prior work experience required — this is a fresher-friendly internship
Based in Bokaro Steel City, Jharkhand or willing to work from there for the internship period

Perks & benefits

Exposure to professional tools and workflowsPre-Placement Offer (PPO) opportunityFlexible working hoursNetworking with senior professionalsInternship CertificateDirect access to the team that owns the data you work on

Interview & selection process

2 rounds — typical selection flow for this role:

1Application screening & resume shortlisting by the talent team
2Practical assignment or case study with a short walkthrough

About Adroit Financial Services

Adroit Financial Services operates in the it services sector and has an active presence in Bokaro Steel City. Interns here are put on real work from the start, because the team's view is that the fastest way to learn a craft is to practise it under people who already do it well — not to watch it…

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