Accor (Novotel Goa)

Guest Relations Executive Intern

InternshipIn OfficePonda, Goa, India3 months9K/mo1 openingImmediate / Rolling

About this internship

Accor (Novotel Goa) has an exciting Guest Relations Executive internship opening in Ponda, Goa, ideal for freshers and final-year students eager to learn by doing. Over this internship you will focus on delivering memorable guest experiences, collaborate with the team, and develop skills that…

Skills you'll use

Guest RelationsCommunicationHospitality StandardsComplaint HandlingCoordinationPMSInterpersonal SkillsMultilingual (a plus)EmpathyAttention to Detail

What you'll do

Welcome guests and personalise their stay
Handle guest feedback, requests and complaints
Coordinate special arrangements and celebrations
Liaise between guests and hotel departments
Gather and act on guest satisfaction feedback
Document work clearly and act on feedback

Who can apply

Pursuing or recently completed a relevant degree/diploma
Working knowledge of Guest Relations, Communication, Hospitality Standards, Complaint Handling
Strong communication skills and a proactive attitude
Ability to work in a team and meet deadlines
Based in or open to working from Ponda, Goa

Perks & benefits

Internship CertificateLetter of RecommendationMentorshipReal Project ExperiencePre-Placement Offer (PPO)Flexible HoursPaid Stipend

Interview & selection process

4 rounds — typical selection flow for this role:

1Round 1 — Application & Resume Screening: apply through the verified link on this page; profiles are shortlisted on fundamentals, skills and fit for the Guest Relations Executive role.
2Round 2 — Aptitude / Skills Assessment: a short test or task covering hospitality fundamentals and basic Guest Relations.
3Round 3 — Technical / Task Interview: hands-on discussion of the required skills (Guest Relations, Communication, Hospitality Standards) and a case or exercise.
4Round 4 — HR / Mentor Round: your learning mindset, availability, stipend and start date.

About Accor (Novotel Goa)

About Accor (Novotel Goa) Accor (Novotel Goa) is a well-established organisation in the Hospitality sector, known for professional standards, quality and a people-first culture. With operations and hiring connected to Goa, Accor (Novotel Goa) brings together experienced professionals who value…

Visit Accor (Novotel Goa)’s official website ↗

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