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Zebra Technologies

Technical Customer Support II-1

Job · Full-timeIn OfficePune3-5 years1 opening

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About this role

Zebra Technologies is hiring for Technical Customer Support II-1 in Pune. This opening was published by Zebra Technologies on their official careers board (Workday) on 3 August 2026 and was confirmed live on 14 September 2026. Job details • Company: Zebra Technologies • Role: Technical Customer…

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Skills you'll use

SQLMachine LearningCommunication

What you'll do

Troubleshoot and resolve a wide range of technical issues independently or with minimal supervision
Manage multiple support tickets, ensuring timely resolution and adherence to SLAs (Service Level Agreements)
Collaborate with cross-functional teams to address and resolve customer challenges
Actively contribute to the improvement of support processes and tools
Develop and deliver training content for entry-level team members to enhance team capability
Participate in technical review meetings and contribute insights on customer pain points and product improvements

Who can apply

The Technical Customer Support II position is responsible for resolving moderately complex technical issues and ensuring customer satisfaction through effective communication and problem-solving. This position bridges the gap between entry-level support and senior technical roles, requiring a deeper understanding of products, platforms, and customer environments. This individual must have the ability to support multiple Zebra products and a proactive approach to learning and maintaining expertise in Zebra's evolving product offerings.

Perks & benefits

We understand the importance of work-life balance and wellbeing, which is why we offer flexibility for our teams including: hybrid work, adaptable hours, Summer Flex Fridays, Focus Fridays, and an annual companywide well-being day to promote revitalization and success.

About Zebra Technologies

Overview: At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges. Being part of Zebra Nation means you are seen…

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