Quality & Training Program Manager, Mapping Operations

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Skills you'll use

What you'll do

• Act as a subject matter expert on Quality & Training, and and serve as a point of contact for our vendor teams in helping improve the operational quality.
• Systematically analyze QA data to identify trends, root causes of performance gaps, opportunities for improvement and own the solutions end-to-end.
• Partner cross-functionally with other Program Managers to understand critical areas that need Training intervention in order to improve quality.
• Create and maintain clear technical documentation.
• Work with Technical Writers, Subject Matter Experts and Instructional Designers on the design and development of comprehensive training programs.

Who can apply

• Bachelor's Degree in technical or business discipline.
• Overall 4+ years of work experience in a scaled operations set up, 2+ years of experience in the Quality and/ or Training functions.
• Proven collaboration and communications skills working with globally distributed teams and multiple stakeholders.
• Excellent data analysis skills, ability to derive insights and tell a story with data.

About Waymo

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