Manager Network Operations

About this role

Not quite right? These jobs in Pune match the same skills — apply to a few to improve your chances.

Azure/AWS Infrastructure Engineer

Dentsu

In OfficePune

Apply

Enterprise Software Engineer (Python, Azure/AWS, Gen AI)

Wolters Kluwer

In OfficePune

Apply

DevOps Engineer (AWS, Terraform, Devops Engineering, Docker, Kubernets)

Wolters Kluwer

In OfficePune

Apply

Senior Java Developer (Spring Boot, Kafka, AWS, Microservices)_6-10 Yrs_Bangalore/Pune/Indore

Worldpay

In OfficePune

Apply

Skills you'll use

What you'll do

• Ensure 99.99% or greater infrastructure availability through proactive monitoring, maintenance coordination, operational controls, and disciplined incident management.
• Oversee the health of infrastructure and services, including compute, storage, memory, network, cloud, database, application, endpoint, and integration components.
• Drive automation-first operations through self-healing pipelines, automated remediation playbooks, and infrastructure-as-code patterns that reduce manual toil, standardize recovery actions, and improve mean time to restore service.
• Ensure alerts are acknowledged promptly, validated against known conditions, correctly categorized, prioritized, documented, and routed to the appropriate resolver group.
• Review alert thresholds, suppression rules, correlation logic, maintenance windows, and routing policies to improve signal quality and reduce avoidable noise.
• Direct initial troubleshooting using approved runbooks, knowledge articles, dashboards, logs, and diagnostic tools.
• Coordinate rapid escalation of warning and exception events that indicate service degradation, capacity risk, or potential incident.
• Serve as the primary escalation point for operational incidents, lead root cause analysis, and drive corrective and preventive actions through completion.
• Support major incident response by establishing situational awareness, assigning monitoring actions, maintaining an event timeline, and providing accurate technical updates.
• Analyze recurring alerts, resource trends, capacity indicators, service dependencies, and monitoring gaps; initiate corrective actions with engineering and problem management teams.

Who can apply

• Seven or more years of experience in IT operations, infrastructure support, network operations, cloud operations, application support, site reliability, or a related field.
• 2 years of experience leading a Network Operations team or in a team lead capacity. Preferred.
• Strong working knowledge of ITIL monitoring and event management, incident management, problem management, change enablement, configuration management, and service-level management.
• Hands-on experience with enterprise monitoring, observability, alerting, ticketing, paging, log analysis, and dashboard platforms.
• Hands-on experience integrating Grafana, PagerDuty, ThousandEyes, Azure Monitor, Amazon CloudWatch, or comparable tools, within an enterprise observability ecosystem.
• Hands-on experience troubleshooting Windows Server operating systems, services, performance, connectivity, storage, patching, and related infrastructure issues in production environments.
• Strong knowledge of AWS and Microsoft Azure platforms, with hands-on experience troubleshooting cloud-hosted services.
• Ability to interpret infrastructure and application telemetry, identify service impact, prioritize competing conditions, and make timely decisions under pressure.
• Demonstrated experience managing shifts, on-call coverage, escalations, runbooks, operational metrics, and cross-functional response.
• Clear written and verbal communication skills, including the ability to translate technical conditions into concise business-impact updates.

Perks & benefits

About Veradigm

Searching for “Veradigm jobs” or “jobs at Veradigm”? You’re in the right place.