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Veradigm

Associate Technical Support Consultant

Job · Full-timeIn OfficePune1-2 years1 opening
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About this role

Veradigm is hiring for Associate Technical Support Consultant in Pune. This opening was published by Veradigm on their official careers board (Workday) on 27 August 2026 and was confirmed live on 14 September 2026. Job details • Company: Veradigm • Role: Associate Technical Support Consultant •…

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Skills you'll use

JIRAServiceNow

What you'll do

  • - Ability to interact professionally with internal stakeholders and all levels of support staff and Engineers.
  • - Monitor automations using Automation Anywhere Control room and UiPath Orchestrator and respond to errors, exceptions, and performance issues.
  • - Restart or re-trigger bots as needed and escalate critical issues to the development team.
  • - Update configuration files to support BOT scaling.
  • - Assist with bot scheduling in the Control Room and validate post-deployment execution.
  • - Assist with new client onboarding process.
  • - Raising support tickets in Jira & ServiceNow
  • - Proactively reviewing the emails and actively responding to address issues/de-escalate.
  • - Familiarity with the US healthcare industry and terminology.
  • - Automation platforms experience for RPA Operations Support in (UiPath/ Automation Anywhere, etc.,) is preferred.

Who can apply

  • -Excellent verbal & written communications skills
  • -Excellent problem-solving skills and ability to troubleshoot.
  • -Basic understanding of Windows Servers
  • -Exposure on interaction with international clients (US preferred)
  • -Hands on experience on application/ product support

Perks & benefits

Veradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work. Through our generous benefits package with an emphasis on work/life balance, we give our employees the opportunity to allow their careers to flourish.Quarterly Company-Wide Recharge DaysFlexible Work Environment (Hybrid)Peer-based incentive “Cheer” awardsTuition Reimbursement ProgramTo know more about the benefits and culture at Veradigm, please visit the links mentioned below: -https://veradigm.com/about-veradigm/careers/benefits/https://veradigm.com/about-veradigm/careers/culture/

About Veradigm

Work Location - Pune (Work from office) Skills -Excellent verbal & written communications skills -Excellent problem-solving skills and ability to troubleshoot. -Basic understanding of Windows Servers -Exposure on interaction with international clients (US preferred) -Hands on experience on…
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