Technical Consultant

About this role

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Skills you'll use

What you'll do

• Act as the technical lead throughout the customer lifecycle, from onboarding and implementation to ongoing adoption and growth.
• Run discovery sessions to gather detailed operational and technical requirements.
• Develop a deep understanding of the customer’s processes, performance goals, and long-term objectives.
• Translate business and technical needs into structured input for offshore implementation teams and internal stakeholders (e.g., data requirements, model logic, alert configurations).
• Own technical communication with the customer, ensuring confidence, clarity, and alignment throughout the engagement.
• Identify risks, blockers, or adoption gaps early and proactively work toward resolution.
• Drive time to value by pushing for efficient delivery, adoption, and operational improvements while maintaining high quality.
• Partner closely with Delivery, Product, Engineering, and Customer Success teams to ensure the solution meets or exceeds customer expectations.
• Act as a customer advocate, ensuring their goals are understood, incorporated, and prioritized across the delivery and growth process.
• Support long-term account growth by identifying opportunities for optimization, expansion, and additional value realization.

Who can apply

• 7+ years of experience leading technical engagements across the full customer lifecycle, from onboarding to adoption and growth.
• Strong consulting skills with the ability to lead discovery conversations, challenge customer assumptions, and guide stakeholders toward solutions that drive business value.
• Experience developing and presenting compelling value stories, including executive-level communication that connects technical capabilities, insights, and outcomes to customer business objectives.
• Process Engineering Background: Hands-on experience with reliability, process optimization, troubleshooting, or asset performance in a technical role.
• Demonstrated expertise in building customer trust, acting as a technical escalation point, and defending platform capabilities.
• Skilled in identifying risks, resolving blockers, and driving time-to-value while maintaining high quality.
• What Success Looks Like
• Customers clearly understand the value UptimeAI brings to their operations from Day 1 and are confident in the path to achieving measurable business outcomes.
• Customers achieve time-to-value quickly, with the platform delivering actionable insights, improved decision-making, and measurable operational impact.
• Executive stakeholders recognize UptimeAI as a strategic partner, supported by a compelling value story that connects platform capabilities to business outcomes.

About UPTIMEAI TECH

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