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The Access Group logo — The Access Group Projects and Programs Manager at The Access Group
The Access Group

Projects and Programs Manager

Job · Full-timeIn OfficePune5-6 years1 opening
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About this role

The Access Group is hiring for Projects and Programs Manager in Pune. This opening was published by The Access Group on their official careers board (Workday) on 11 September 2026 and was confirmed live on 14 September 2026. Job details • Company: The Access Group • Role: Projects and Programs…

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Skills you'll use

GoMicroservicesAgile

What you'll do

  • Delivery Leadership & Team Management
  • Lead and develop a team of 15–40 consulting and technical professionals across multiple geographies, including UK and our GoC locations
  • Drive day-to-day delivery excellence, ensuring projects are delivered on time, to
  • scope and with measurable customer outcomes
  • Manage resource allocation, utilisation and workload planning using data-driven approaches and emerging AI tooling
  • Support team members with coaching, career development and skills growth — particularly in AI literacy and digital delivery methods
  • Build a high-performance team culture grounded in accountability, collaboration and continuous improvement
  • AI-Enhanced Delivery
  • Champion AI-first delivery practices within your team, adopting automation tools, AI Configuration Agents, and intelligent orchestration to reduce implementation timeframes
  • Partner with the India GoC to test and scale AI-powered delivery innovations,

Who can apply

  • Own the customer delivery experience across your portfolio, driving strong NPS and proactive issue resolution through data-led project governance
  • Develop customer success blueprints demonstrating ROI and accelerating product adoption — with a focus on hospitality-specific use cases such as revenue optimisation, guest personalisation and operations automation
  • Act as a senior escalation point for delivery issues, using AI-powered insights to intervene early and resolve proactively
  • Feed customer and implementation insights back to Product teams to influence the AI and platform roadmap
  • Operational Excellence
  • Implement and maintain project governance frameworks, including real-time health scoring and automated reporting
  • Drive delivery process improvements across the team, reducing manual effort
  • through automation and standardisation
  • Leverage global talent pools across the UK, India, Timișoara and KL to optimise delivery capacity and cross-skilling
  • Contribute to the broader Delivery Centre of Excellence through sharing best

Perks & benefits

A high-impact management role with real P&L accountability and strategic visibilityPartnership with world-class teams across Product, Engineering, and Customer SuccessInvestment in your development including AI/ML training and leadership programmesCompetitive compensation packageFlexible working arrangements supporting work-life integrationAccess to cutting-edge technologies and innovation labs

About The Access Group

We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them. What does Access…
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