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Shiprocket

Software Support Engineer

Job · Full-timeIn OfficeBengaluru, Karnataka0–2 years40K/mo1 openingImmediate / as per notice period
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About this role

Shiprocket is recruiting a Software Support Engineer for its Bengaluru team. The role suits someone early in their career who wants depth in product support engineering rather than a rotation through everything at once. About the role In this role you will be diagnosing customer-reported problems…

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Skills you'll use

TroubleshootingSQLLog AnalysisREST APIsTicketing SystemsLinux BasicsCustomer CommunicationRoot Cause AnalysisDocumentationEscalation Handling

What you'll do

  • Diagnose and resolve customer-reported product issues
  • Reproduce problems and escalate with evidence attached
  • Write and maintain troubleshooting documentation
  • Track recurring issues and push for permanent fixes
  • Keep customers informed with accurate status
  • Flag risks and blockers early rather than at the deadline
  • Keep your tracker and status honest, including when something has slipped

Who can apply

  • B.E./B.Tech (CSE/IT/ECE), BCA/MCA or B.Sc/M.Sc (Computer Science / IT) from a recognised university
  • 0–2 years of relevant experience — internships, academic projects and personal work all count, and 2026 graduates are welcome
  • Working knowledge of Troubleshooting, SQL, Log Analysis
  • Comfort with log search, a ticketing system and SQL, and the ability to pick up an unfamiliar tool without waiting to be taught it
  • The judgement to know when a problem is yours to solve and when it needs escalating — and to escalate with the relevant detail attached.
  • Attention to detail, ownership and the discipline to document your work
  • Based in Bengaluru, Karnataka or willing to relocate

Perks & benefits

Modern hardware and the tool licences your role needsInternal knowledge sessions and access to senior reviewersClear, written progression criteria rather than an annual surpriseEmployee referral and performance bonus schemesTeam offsites and regular in-person timeSupport for internal mobility across teamsFixed monthly salary, paid on timeStructured onboarding with a named mentor for the first 90 days

Interview & selection process

3 rounds — typical selection flow for this role:

  1. 1Resume screening and profile shortlisting by the talent acquisition team
  2. 2Discussion with the hiring manager on how you approach problems and work with others
  3. 3HR discussion — compensation, notice period, joining date and offer roll-out

About Shiprocket

Shiprocket operates in the logistics & supply chain tech sector and runs an active team in Bengaluru. It is a working employer with real customers and real deadlines — the role advertised here exists because there is work that needs doing, not to fill a headcount plan. Industry and what the…
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