Junior Process Associate

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Skills you'll use

What you'll do

• Coordinate end-to-end shipment activities to ensure timely and accurate execution
• Communicate and coordinate with shippers, carriers, customers, and internal teams on shipment-related matters
• Review shipping and logistics documents in line with SOPs and client requirements
• Track shipments and proactively follow up with relevant stakeholders for status updates
• Update systems accurately and on time, including uploading required documentation into applicable platforms
• Provide professional and responsive phone and email support
• Identify operational issues and escalate them effectively with clear, accurate, and detailed information
• Contribute positively to a collaborative and productive work environment

Who can apply

• Demonstrate flexibility and support scope expansion or additional responsibilities as required
• Bachelor’s degree in Supply Chain Management, Business Administration, Logistics, or a related field
• Fresher or 1–2 years of experience in Freight Forwarding (FFW) or related supply chain/logistics roles
• Willingness and flexibility to work in rotational shifts, including night shifts and weekends, based on business needs
• Basic understanding of shipment coordination and logistics processes is preferred
• E-commerce Platform Proficiency
• Customer Service Management
• Proficiency in logistics management systems and tools

About Shipa

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