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Olyv

Software Support Engineer

Job · Full-timeHybridKochi, Kerala0–2 years28K/mo1 openingImmediate / as per notice period
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About this role

Olyv is recruiting a Software Support Engineer for its Kochi team. The role suits someone early in their career who wants depth in product support engineering rather than a rotation through everything at once. About the role The Software Support Engineer role at Olyv centres on diagnosing…

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Skills you'll use

TroubleshootingSQLLog AnalysisREST APIsTicketing SystemsLinux BasicsCustomer CommunicationRoot Cause AnalysisDocumentationEscalation Handling

What you'll do

  • Diagnose and resolve customer-reported product issues
  • Reproduce problems and escalate with evidence attached
  • Write and maintain troubleshooting documentation
  • Track recurring issues and push for permanent fixes
  • Keep customers informed with accurate status
  • Flag risks and blockers early rather than at the deadline
  • Keep your tracker and status honest, including when something has slipped

Who can apply

  • B.E./B.Tech (CSE/IT/ECE), BCA/MCA or B.Sc/M.Sc (Computer Science / IT) from a recognised university
  • 0–2 years of relevant experience — internships, academic projects and personal work all count, and 2026 graduates are welcome
  • Working knowledge of Troubleshooting, SQL, Log Analysis
  • Comfort with log search, a ticketing system and SQL, and the ability to pick up an unfamiliar tool without waiting to be taught it
  • The judgement to know when a problem is yours to solve and when it needs escalating — and to escalate with the relevant detail attached.
  • Attention to detail, ownership and the discipline to document your work
  • Based in Kochi, Kerala or willing to relocate

Perks & benefits

Employee referral and performance bonus schemesTeam offsites and regular in-person timeSupport for internal mobility across teamsFixed monthly salary, paid on timeStructured onboarding with a named mentor for the first 90 daysHealth insurance cover for you (and family cover on confirmation)Learning and certification budgetPaid leave, casual leave and public holidays

Interview & selection process

3 rounds — typical selection flow for this role:

  1. 1Resume screening and profile shortlisting by the talent acquisition team
  2. 2Take-home exercise or live problem-solving discussion
  3. 3HR discussion — compensation, notice period, joining date and offer roll-out

About Olyv

Olyv operates in the financial technology sector and runs an active team in Kochi. It is a working employer with real customers and real deadlines — the role advertised here exists because there is work that needs doing, not to fill a headcount plan. Industry and what the company does Olyv works…
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