Senior Technical Support Engineer

About this role

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Skills you'll use

What you'll do

• Resolve customer issues across SaaS apps, APIs, and integrations
• Troubleshoot Nightfall integrations across SaaS platforms, such as Google Workspace, Gmail, M365, Slack, Salesforce, and more.
• Diagnose API issues including authentication, request/response errors, and data flow
• Support SIEM/SOAR integrations, webhooks, and automation workflows
• Troubleshoot endpoint deployments - MSI, PKG, macOS profiles, and scripts
• Support and troubleshoot deployments via MDM (Workspace ONE, Jamf, Kandji, Intune)
• Collect and analyze logs across system, application, and security layers
• Create and maintain knowledge base content using KCS practices
• Support customer deployments and onboarding engagements, including endpoint rollout, SaaS integrations, policy configuration, and detector setup.
• Support installs and help configure, and integrate the Nightfall platform within complex customer environments, including access controls and encryption.

Who can apply

• Support customer deployments and onboarding engagements, including endpoint rollout, SaaS integrations, policy configuration, and detector setup.
• Support installs and help configure, and integrate the Nightfall platform within complex customer environments, including access controls and encryption.
• Partner closely with Engineering and Product to diagnose issues, provide clear repro steps, and drive platform improvements.
• Collaborate with Customer Success, Sales, and Solutions Engineering to retain our customers and grow the customer relationship through successful support.
• 4+ years of experience in a Technical Support, Technical Account Manager, or a similar SaaS role.
• Hands-on experience with security or data platforms such as DLP, SIEM, SOAR, CASB, or cloud security solutions.
• Strong troubleshooting skills and comfort working with APIs, integrations, logs, and SaaS/cloud architectures.
• Experience with macOS and Windows systems and installing endpoints and extensions

About NIGHTFALL AI

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