Senior Software Engineer, CX (Lua/Kong)

About this role

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Skills you'll use

What you'll do

• Coordinate with Architecture and Network Engineering to understand and develop platform architecture.
• Develop a Dockerized api-proxy solution built on the Kong API Gateway written with and using Lua best practices.
• Work with CloudFormation templates to extend and refine our AWS infrastructure. Including, but not limited to:
• Utilizing auto-scaling with Docker containers running on ECS
• Develop and manage the entire AWS stack and all its components.
• Elastic cache, DynamoDB, VPC, Route 53 etc
• Understand and define performance level needs for the platform.
• Design, implement, execute, and report performance testing results.

Who can apply

• Define Cloudwatch logs, alarms, troubleshoot them and fix issues in a defined release cadence.
• Integrating with third party products integrating with Cloudwatch
• Manage IAM permissions and work with DevOps to maintain “least privilege.”
• Coordinate with other teams to provide API contract guidance and implement routing for their microservices.
• Develop and refine Jenkins CI/CD pipelines to deploy code, run acceptance tests, and monitor environment health.
• Effectively collaborate with cross geo team and willing to stretch at times.
• Effectively collaborate with TS/TAM/NOC to address queries and concerns.
• Bachelor’s degree in computer science, Business Information Systems or related field or equivalent work experience is required.

About NICE

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