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Network Solutions

Technical Support IV Agentic

Job · Full-timeIn OfficeMumbai1-2 years1 opening

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About this role

Network Solutions is hiring for Technical Support IV Agentic in Mumbai. This opening was published by Network Solutions on their official careers board (Workday) on 31 August 2026 and was confirmed live on 14 September 2026. Job details • Company: Network Solutions • Role: Technical Support IV…

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Skills you'll use

Node.jsLinuxCommunicationNetworking

What you'll do

Own and resolve the most complex technical escalations across VPS, Dedicated, and advanced hosting environments, end-to-end.
Support modern development stacks including Node.js, Next.js, and containerized applications across diverse customer environments.
Troubleshoot and resolve performance, networking, and system-level issues on AlmaLinux and related platforms.
Partner directly with Product and Engineering on emerging platforms — N8N, Hermes, OpenClaw, and agentic tooling — shaping how we support the future of hosting.
Serve as the primary technical escalation point for T3 teams and actively mentor support engineers on advanced troubleshooting.
Identify patterns across customer issues and drive systemic fixes or product improvements — not just one-off resolutions.
Build and contribute to internal documentation, playbooks, and best practices for next-generation hosting support.
Work on problems that don't have playbooks yet. You'll write them.

Who can apply

Deep experience in Linux system administration (AlmaLinux, CentOS, or similar)
Strong understanding of web hosting infrastructure (DNS, networking, security, performance tuning)
Hands-on experience with modern frameworks (Node.js, Next.js) and developer workflows
Familiarity with containers, APIs, and AI-driven or automated application patterns is a strong plus
Clear, confident communication, you can translate complex technical issues for engineers, product managers, and customers alike.

About Network Solutions

Who We Are. At Bluehost, we believe all small businesses deserve the opportunity to succeed online. Our mission is to give small businesses the confidence to think big. We're the all-in-one platform for small businesses to grow online with powerful simplicity, premium performance, smart tools and…

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