Storefront and eCommerce

About this role

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Skills you'll use

What you'll do

• As our Storefront and CRO Manager, you will be the centre of expertise for everything that happens on our storefronts. You will own and drive the storefront experience for Crazy Domains, Vodien and BigRock, and support the wider Digipac group of brands.
• Our brands sit across a mix of platforms including WordPress, Adobe Experience Manager and our own in-house stack, with control panels managed separately. A significant part of this role is bringing a coherent roadmap, one standard of experience and one testing discipline across all of them, while respecting where each brand needs to be different.
• You will be accountable for the storefront roadmap and for the commercial outcomes that come with it, with a focus on conversion rate, cross sell, and the overall quality of the customer experience. You will work with marketing, design, engineering, analytics and brand teams to make sure everything that ships is consistent with our wider eCommerce and marketing strategy.
• This role offers a largely remote working experience with flexible working hours and the opportunity to work with teams across the globe.

Who can apply

• Site performance. Page load and Core Web Vitals on key templates, with particular attention to mobile.
• Experience quality. Reduction in onsite defects reaching production, faster time to resolution on storefront bugs, improved task success and friction scores from behavioral and qualitative research.
• Consistency across brands. A shared component and experience standard applied across the portfolio, so that a fix or a win on one brand can be reused rather than rebuilt.
• Delivery and process
• Experimentation velocity. An agreed number of tests live per quarter, each with a documented hypothesis, a clean readout and a decision logged, whether the test wins or loses.
• Roadmap delivery. Percentage of committed roadmap delivered in the quarter, and cycle time from PRD to live.
• Delivery against Strategi Project. Own and deliver platform support where applicable for strategic global projects such as brand migrations and consolidations
• A day in the life of our Storefront and Conversion Manager
• Core deliverables
• Build, maintain and track the storefront and control panel roadmap across Crazy Domains, Vodien, BigRock and the Digipac brands, keeping it continuously aligned with business strategy and with the commercial priorities of each brand.

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