Abuse Mitigation & Compliance Associate

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Skills you'll use

What you'll do

• ● Review the dashboards and data provided by the technical and product teams to find customers taking advantage of our unmetered hosting policy by storing files that are prohibited by our acceptable usage policy.
• ● Email the clients to inform them of the policy breach and help them in deleting the restricted files.
• ● To address any queries the clients may have, you will be expected to work closely with the product and technical teams.
• ● Publish monthly reports to stakeholders about the number of cases handled and the results.
• ● Create, maintain, and improve processes for detection and mitigation of abusive activity perpetrated through usage of our products
• ● Liaison with various representatives of the intelligence community, domestic and global law enforcement, industry, and cyber-crime watchdogs that specialize in abuse mitigation to enable rapid exchange of data and take prompt action against miscreants
• ● Perform forensic analysis of malware, spam, phishes/spoofs and other abuse incidents to understand modus operandi and implement countermeasures in partnership with support and system admin teams
• ● Proactively track and review abusive activity within our client base and take appropriate action, ensuring that our Terms of Usage are strictly adhered
• ● Work with and guide our dedicated operations team that receives complaints from Internet users about abusive activity, and communicates with clients and channel partners to take appropriate action
• ● Gather actionable intelligence and understand threats by using data obtained from various black lists, browsing various fraud forums, communicating with affected parties and so forth

Who can apply

• ● Experience: 0-1 years in Customer Service or similar capacity, preferably on an IT platform
• ● Outstanding communication skills
• ● Sound knowledge of Internet, web technologies, operating systems and networking concepts; ability to rapidly learn new concepts
• ● Excellent presentation skills
• ● High level of interest in cyber security
• ● High degree of motivation, with excellent follow through skills
• ● Logical and analytical bend of mind, with a penchant for solving complex problems
• ● Good investigative skills and consummate attention to detail
• ● Inclination towards research, data analysis, problem solving
• ● Must be willing to work in shifts (including at night and on holidays)

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