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Netradyne

Lead Technical Support Engineer

Job · Full-timeIn OfficeBengaluru6+ years1 opening

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About this role

Netradyne is hiring for Lead Technical Support Engineer in Bengaluru. This opening was published by Netradyne on their official careers board (Greenhouse) on 12 August 2026 and was confirmed live on 14 September 2026. Job details • Company: Netradyne • Role: Lead Technical Support Engineer •…

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Skills you'll use

PythonJavaSQLDockerKubernetesREST APIsMicroservicesMySQLJIRASalesforceServiceNowRecruitment

What you'll do

Troubleshoot and resolve customer-reported issues via phone, chat, and remote tools.
Perform root cause analysis and recommend corrective actions.
Collaborate with engineering, QA, and product teams to resolve technical challenges.
Work with engineers, support rotations, including incident escalation handling.
Maintain proper case documentation and timely follow-ups with customers.
Escalate unresolved or critical issues with supporting technical details.

Who can apply

6–8 years of technical support experience, preferably with SaaS or cloud-based platforms.
Basic SQL knowledge and working experience with one or more databases (Postgres, MySQL, etc.).
Familiarity with ITSM tools (e.g., ServiceNow, JIRA, or Salesforce).
Good hands-on experience with REST APIs and webhooks.
Experience in analyzing, investigating, and identifying the root cause of complex customer issues, and communicating findings to the relevant group for resolution.
Strong problem-solving and communication skills.
Ability to work in shifts and under pressure.
Proven ability to collaborate in a dynamic, fast-paced team environment. The candidate should also contribute positively to team culture and foster a collaborative and inclusive workplace.

About Netradyne

Netradyne harnesses the power of Computer Vision and Edge Computing to revolutionize the modern-day transportation ecosystem. We are a leader in fleet safety solutions. With growth exceeding 4x year over year, our solution is quickly being recognized as a significant disruptive technology. Our team…

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