Sr Finance Systems Admin (L1 Support & Admin)

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Skills you'll use

What you'll do

• L1 Support & Ticket Management
• Own the L1 support queue for all Finance applications — triage, prioritise, resolve, or escalate tickets per defined SLAs
• Troubleshoot common functional issues: data entry errors, workflow approvals, report access, login/SSO problems, and configuration mismatches
• Document known issues and resolutions in a shared knowledge base; contribute to runbooks and FAQs to reduce recurring tickets
• Communicate timely and clearly with end users on ticket status, expected resolution, and workarounds
• User Administration & Access Management
• Provision, modify, and deprovision user accounts across NetSuite, Coupa, Concur, Graphite, YayPay, and Anaplan/Pigment - set up SCIM where applicable
• Assign roles, permission sets, and approval hierarchies in line with access control policies and least-privilege principles
• Run regular access certification reviews and clean up inactive accounts
• Coordinate with HR and IT during onboarding/offboarding events to ensure timely access changes

Who can apply

• 6–8 years of experience in Finance systems support, ERP administration, or a similar generalist Finance IT role
• Hands-on working knowledge of at least 2–3 of the following: NetSuite, Coupa, Concur, Anaplan/Pigment, or equivalent cloud Finance applications
• Solid understanding of Finance and Accounting processes: procure-to-pay, order-to-cash, expense management, financial planning, and reporting
• Experience managing user access, roles, and permissions in SaaS Finance platforms
• Strong written and verbal communication skills in English; ability to translate technical issues for non-technical Finance stakeholders
• Organised and methodical approach to ticket handling, documentation, and follow-through

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