Network Operations Engineer

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Skills you'll use

What you'll do

• Monitor & Respond
• Watch infrastructure health, performance, and security across Azure, AWS, Windows, Linux, and SQL Server using our monitoring and observability tools.
• Triage incoming alerts, assess severity, and take action — or escalate with clear context — as part of a follow-the-sun on-call rotation.
• Diagnose and resolve incidents using established runbooks, and document what happened, why, and how it was fixed.
• Patch & Maintain
• Plan, schedule, and execute patches and updates across cloud resources, servers, and databases, coordinating maintenance windows to minimize business impact.
• Keep patch and compliance records current to meet security and regulatory requirements.
• Improve & Report
• Track SLA, MTTR, and MTBF metrics, and report on system reliability to stakeholders.
• Contribute to post-incident reviews and refine runbooks, alert thresholds, and escalation policies based on what you learn.

Who can apply

• 2–4 years in cloud operations, systems administration, or network operations.
• Hands-on experience with Azure; exposure to AWS is a plus.
• Comfort administering both Windows and Linux systems, plus familiarity with SQL Server.
• Experience with monitoring/alerting tools (e.g., Azure Monitor, Log Analytics, or equivalent) and patch management processes.
• A track record of clear incident documentation and communication under pressure.
• Willingness to work a follow-the-sun on-call rotation, including off-hours coverage.
• Azure certifications (AZ-104, AZ-900) or AWS equivalents.
• Scripting experience (PowerShell, Python, or Bash) for automation.

About Litmos

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