Senior Technical Support Engineer

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Skills you'll use

What you'll do

• Working with top developers from around the world; helping to implement Kong Products and Technologies, including our API Gateway and AI Gateway solutions
• Leading the investigation of complex technical puzzles and working collaboratively to understand and resolve customer issues via live troubleshooting calls and emails in an enterprise environment
• Creating knowledge articles to compliment our documentation and enable customers to better understand product use cases
• Work closely with engineering and product by providing real-time feedback about product performance and customer needs
• Collaborate closely with other customer-facing teams, including Education, Technical Account Managers, CSMs, and PS for customer issues
• Participate in bringing innovation within the support team, the company, and our customers by looking for better ways to do the work we do, improve the tools we use, and improve the way we raise the bar on the service we deliver to our Global 5000 customers
• Provide technical mentorship to other team members and participate in any ad hoc projects
• You are a voracious learner who loves to dig into technical mysteries and has the creativity to solve complex technical problems

Who can apply

• You can build relationships with like-minded teammates, smart customers, and global partners
• Share a growth mindset, learn and adapt quickly
• Some of the skills that you will regularly use include:
• REST and RESTful APIs
• Coding skills (at a minimum, read and troubleshoot code)
• Cloud technologies, containers, cluster deployment, and management tools like Docker, Docker Swarm, Kubernetes, and others
• You know your way around web architectures, including HTTP
• 3+ years of experience in a customer-facing technical role

About Kong

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