Program Manager – Client Engagement, Learning Services | Onsite - Noida, India | Open to India-based candidates only

About this role

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Skills you'll use

What you'll do

• Maintain a single, consolidated tracker of every action, decision, and commitment across the engagement, and chase them to closure against named owners and due dates
• Give Infopro and client leadership a weekly view of what's open, what's overdue, and what's at risk
• Oversee rollout of the engagement's operating model across governance, administration, design, and capability partnering, and flag where it isn't landing in practice
• Support the client through their organizational restructuring: mapping new roles against the operating model, sequencing transitions and handovers, and tracking those dependencies alongside engagement commitments
• Act as the day-to-day bridge between Infopro's embedded team and the client's L&D and business stakeholders, chairing joint sessions to resolve issues that span both organizations
• Own the engagement-level risk and issue register and prepare reporting for governance forums, steering committees, and quarterly business reviews
• Coordinate across service areas to unblock hand-offs before they affect the client, and keep change and communication activity aligned and non-duplicative

Who can apply

• A track record of tracking and closing delivery commitments across multiple workstreams and organizations
• Experience supporting organizational restructuring, operating model implementation, or business change programs
• Solid grounding in program and change management methodologies (Waterfall, Agile, Hybrid)
• Strong executive reporting skills — the ability to turn a complex engagement into a clear, honest narrative
• Credibility with both delivery teams and senior client stakeholders
• PgMP, PMP, PRINCE2, or Change Management certification preferred
• Bachelor's degree required, Master's in Business or a related field preferred

About INFOPRO LEARNING

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