Associate Manager CCCB

About this role

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Skills you'll use

What you'll do

• Manages the daily work activities of teams providing remote (offsite) service, customer access, pre-sales, post-sales, or service delivery to address a range of business systems and applications issues for customers.
• Supervises lower-level supervisors and highly skilled, non-exempt employees, prioritizing projects, ensuring goal achievement, and providing coaching and feedback for skill development.
• Directs and guides departmental teams, participates in cross-department initiatives, and serves as an escalation point for subordinate employees and supervisors.
• Ensures prioritization and effective assignment of day-to-day activities to the functional team, thereby ensuring tasks are completed within the defined timelines.
• Delivers services encompassing standard, specialized, or complex systems, maintaining a predominantly tactical role.
• Ensures operational excellence by closely monitoring critical performance metrics, guaranteeing team objectives and contractual commitments are achieved.
• Addresses and monitors routine escalations, taking appropriate actions to resolve issues as required.
• Identifies opportunities for process improvement and policy development, also actively engaging in their design and implementation.
• Supports development of short-term and long-term functional strategies and plans that align with the organization's overall goals and objectives.
• Ensures that proper tools are in place to support the team and key operational processes.

Who can apply

• Four-year or Graduate Degree in any area, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 4-7 years of job-related experience or 2-4 years of management experience, preferably in remote support, telephone support, technologies and customer environments, or a related field.

About HP

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