Gupshup
Software Support Engineer
Job · Full-timeWork from HomeJodhpur, Rajasthan0–2 years28K/mo1 openingImmediate / as per notice period
About this role
Applications are open for the Software Support Engineer position at Gupshup in Jodhpur. You will join a working team in product support engineering, take a defined area end to end, and see the result of your work in the hands of real users or customers.
About the role
The Software Support Engineer…
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Skills you'll use
TroubleshootingSQLLog AnalysisREST APIsTicketing SystemsLinux BasicsCustomer CommunicationRoot Cause AnalysisDocumentationEscalation Handling
What you'll do
- Diagnose and resolve customer-reported product issues
- Reproduce problems and escalate with evidence attached
- Write and maintain troubleshooting documentation
- Track recurring issues and push for permanent fixes
- Keep customers informed with accurate status
- Flag risks and blockers early rather than at the deadline
- Keep your tracker and status honest, including when something has slipped
Who can apply
- B.E./B.Tech (CSE/IT/ECE), BCA/MCA or B.Sc/M.Sc (Computer Science / IT) from a recognised university
- 0–2 years of relevant experience — internships, academic projects and personal work all count, and 2026 graduates are welcome
- Working knowledge of Troubleshooting, SQL, Log Analysis
- Comfort with log search, a ticketing system and SQL, and the ability to pick up an unfamiliar tool without waiting to be taught it
- The judgement to know when a problem is yours to solve and when it needs escalating — and to escalate with the relevant detail attached.
- Attention to detail, ownership and the discipline to document your work
- Based in Jodhpur, Rajasthan or willing to relocate (remote candidates across India may also apply)
Perks & benefits
Flexible working hours around core collaboration timeModern hardware and the tool licences your role needsInternal knowledge sessions and access to senior reviewersClear, written progression criteria rather than an annual surpriseEmployee referral and performance bonus schemesTeam offsites and regular in-person timeSupport for internal mobility across teamsFixed monthly salary, paid on time
Interview & selection process
5 rounds — typical selection flow for this role:
- 1Resume screening and profile shortlisting by the talent acquisition team
- 2Take-home exercise or live problem-solving discussion
- 3Discussion with the hiring manager on how you approach problems and work with others
- 4Team fit conversation with two or three future colleagues
- 5HR discussion — compensation, notice period, joining date and offer roll-out
About Gupshup
Gupshup operates in the artificial intelligence sector and runs an active team in Jodhpur. It is a working employer with real customers and real deadlines — the role advertised here exists because there is work that needs doing, not to fill a headcount plan.
Industry and what the company…
Visit Gupshup’s official website ↗Searching for “Gupshup jobs” or “jobs at Gupshup”? You’re in the right place.
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