Java Application Support Engineer- (Japanese Speaking)

About this role

Not quite right? These jobs in Bengaluru match the same skills — apply to a few to improve your chances.

Development Engineer - Java / Spring Boot / Microservices

Kyndryl

RemoteBengaluru

Apply

Java Developer – Spring Boot, Microservices, Big Data & Cloud

Synechron

In OfficeBengaluru

Apply

Java Developer – Core Java, Multithreading, SQL, Database Design & Spring Boot

Synechron

In OfficeBengaluru

Apply

Java Full Stack Developer – Java, React, Spring Boot, REST APIs & SQL

Synechron

In OfficeBengaluru

Apply

Skills you'll use

What you'll do

• A Guidewire Application Support Engineer is primarily responsible for providing technical support to Guidewire customers using Guidewire products.
• Develop and maintain deep expertise in Guidewire’s suite of products
• Troubleshooting and resolution of incoming support cases. This includes identifying root causes of issues, providing workarounds or solutions, and collaborating with other teams to resolve complex problems.
• Communicate with customers and ensure that they receive timely and accurate updates on the status of their support requests. This includes providing clear and concise technical explanations to non-technical customers, and managing customer expectations.
• Create and maintain knowledge articles related to the resolution of customer-reported problems with Guidewire products.
• Execute operational tasks to provision, rebuild, configure, and restore services for customer cloud environments as needed.
• Identify areas for service improvement, and collaborate with other teams to implement changes that improve the customer experience.
• Manage and resolve incidents within contractual service level agreements (SLAs). This includes coordination with other teams and stakeholders, and providing timely updates to customers.
• Share your technical knowledge and expertise with other team members, and contribute to the development of team training materials and processes.
• As part of a global team, we provide 24x7 support using a Follow-the-Sun model across our three regions (APAC, EMEA and AMER). You will enjoy local daytime working hours Monday-Friday while participating in occasional weekend shifts on a rotating basis to cover production emergencies.

Who can apply

• Hands-on experience with a broad technical skills including Java, Spring Boot and microservices architecture.
• Experience handling enterprise integration protocols, including RESTful APIs, SOAP Web Services. Familiar with front-end web technologies (JavaScript / ReactJS or similar).
• Ability to read, analyze and interpret diagnostic artifacts (heap/thread dumps, AWR reports, Datadog, etc.)
• Strong understanding of SQL and commercial relational databases (Postgres, Oracle, etc.)
• Read, write and speak English and Japanese fluently; JLPT level N1/N2 is a plus. Client-facing experience with Japanese customers is preferred.

About Guidewire

Searching for “Guidewire jobs” or “jobs at Guidewire”? You’re in the right place.