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Genpact

Sr. Tech Lead - Application Development Microsoft N 4D

Job · Full-timeIn OfficeGurugram3-5 years1 opening

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About this role

Genpact is hiring for Sr. Tech Lead - Application Development Microsoft N 4D in Gurugram. This opening was published by Genpact on their official careers board (Workday) on 14 September 2026 and was confirmed live on 14 September 2026. Job details • Company: Genpact • Role: Sr. Tech Lead…

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Skills you'll use

JavaJavaScriptTypeScriptPower BIAzureC#.NETOracleAgileScrumCommunicationCRM

What you'll do

Requirement Gathering & Analysis: Lead or participate in workshops to capture and document business requirements, conduct fit-gap analyses, and develop detailed functional and technical specifications for the contact center solution.
Solution Design & Configuration: Design and configure Dynamics 365 Customer Service modules and Power Platform components (model-driven/canvas apps, Power Automate flows, dashboards, forms, views, security roles, etc.) to meet specific contact center needs, such as case management, routing, and agent scripting.
Development & Customization (if applicable to a techno-functional role): Develop plugins, custom workflow activities, client-side scripting (JavaScript/TypeScript), and Power Apps Component Framework (PCF) controls using C#/.NET to extend platform capabilities where out-of-the-box features are insufficient.
Integration & Data Management: Design and implement integrations between Dynamics 365, the Power Platform, and external systems (e.g., telephony systems, knowledge bases) using APIs, Azure services (Logic Apps, Azure Functions, Service Bus), and custom connectors. Oversee data migration activities to ensure data integrity and a unified view of customer information.
Testing & Deployment: Develop and execute comprehensive test plans (functional, user acceptance, integration) to ensure solutions meet business and functional requirements. Support Application Lifecycle Management (ALM) practices and deployment via Azure DevOps.
Training & Support: Deliver end-user training sessions, create detailed user guides and documentation, and provide post-go-live support to ensure effective user adoption.
Advisory Role: Act as a trusted advisor, providing guidance on best practices, new features (like Omnichannel for Customer Service or AI/Copilot capabilities), and opportunities for continuous improvement.

Who can apply

A Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field is typically required.

Perks & benefits

Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matterMake an impact – Help global enterprises solve business challenges that matterAccelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay aheadWork with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every dayThrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progressCome join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.Let’s build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

About Genpact

Sr. Tech Lead - Application Development Microsoft N Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our…

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