Fractal Analytics
Customer Success Associate
Job · Full-timeIn OfficeVijayawada, Andhra Pradesh0–2 years30K/mo2 openingsImmediate / as per notice period
About this role
Fractal Analytics is recruiting a Customer Success Associate for its Vijayawada team. The role suits someone early in their career who wants depth in customer success rather than a rotation through everything at once.
About the role
The Customer Success Associate role at Fractal Analytics centres…
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Skills you'll use
Customer SuccessAccount ManagementOnboarding SupportCRM ToolsUsage AnalyticsIssue EscalationExcelClient CommunicationChurn AnalysisRelationship Building
What you'll do
- Onboard new customers and drive early adoption
- Track account health and act on warning signs
- Run regular check-ins and business reviews
- Coordinate resolution of customer issues internally
- Report on renewal and expansion risk
- Flag risks and blockers early rather than at the deadline
- Keep your tracker and status honest, including when something has slipped
Who can apply
- Any graduate — B.E./B.Tech, B.Sc, B.Com, BBA, BCA or equivalent from a recognised university
- 0–2 years of relevant experience — internships, academic projects and personal work all count, and 2026 graduates are welcome
- Working knowledge of Customer Success, Account Management, Onboarding Support
- Comfort with a CRM, a support desk and usage analytics, and the ability to pick up an unfamiliar tool without waiting to be taught it
- The judgement to know when a problem is yours to solve and when it needs escalating — and to escalate with the relevant detail attached.
- Attention to detail, ownership and the discipline to document your work
- Based in Vijayawada, Andhra Pradesh or willing to relocate
Perks & benefits
Flexible working hours around core collaboration timeModern hardware and the tool licences your role needsInternal knowledge sessions and access to senior reviewersClear, written progression criteria rather than an annual surpriseEmployee referral and performance bonus schemesTeam offsites and regular in-person timeSupport for internal mobility across teamsFixed monthly salary, paid on time
Interview & selection process
5 rounds — typical selection flow for this role:
- 1Resume screening and profile shortlisting by the talent acquisition team
- 2Discussion with the hiring manager on how you approach problems and work with others
- 3Team fit conversation with two or three future colleagues
- 4Final discussion covering role expectations, compensation and start date
- 5HR discussion — compensation, notice period, joining date and offer roll-out
About Fractal Analytics
Fractal Analytics operates in the technology sector and runs an active team in Vijayawada. It is a working employer with real customers and real deadlines — the role advertised here exists because there is work that needs doing, not to fill a headcount plan.
Industry and what the company…
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