Senior Workato Integration Engineer

About this role

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Skills you'll use

What you'll do

• Design, build, and maintain enterprise-grade integrations and automations using Workato across Five9’s business application ecosystem.
• Define and maintain integration standards, reusable patterns, and design guidelines so integrations remain scalable and maintainable as systems evolve.
• Standardize error handling across recipes, including retry logic, dead letter queues, compensating transactions, alerting, and logging.
• Optimize Workato recipes for performance and cost, minimizing unnecessary API consumption and job usage.
• Build and support integrations across Five9’s business application ecosystem.
• Design and implement secure authentication patterns (OAuth 2.0, JWT, SAML, API keys, certificates) and manage secrets in accordance with least privilege principles.
• Design an enterprise integration architecture and lead technical discussions with architects and business stakeholders.
• Troubleshoot complex, cross-system production issues and drive them to resolution.
• Improve the quality and consistency of integration and data documentation, leveraging AI tools such as Copilot where appropriate.
• Evaluate and incorporate Workato’s AI capabilities, including MCP, Workato Genies, and Agent Studio, into Five9’s automation strategy where appropriate.

Who can apply

• Minimum of 5 years of hands-on integration experience.
• Workato certification required (e.g., Workato Automation Pro or higher).
• Strong hands-on experience with REST APIs, including HTTP methods, authentication, pagination, rate limits, webhooks, and JSON payloads.
• Experience designing reusable, versioned APIs and integrations that remain maintainable as systems evolve.
• Strong understanding of authentication and security practices, including OAuth 2.0, JWT, API keys, Basic Auth, SAML, certificates, secret management, encryption, and least privilege access.
• Proficiency working with JSON and XML, including parsing, transformation, and mapping of complex payloads.
• Experience with data transformation, including mapping, filtering, aggregation, cleansing, deduplication, and schema conversion.
• Working knowledge of SQL, including querying databases, troubleshooting, and relational data models.
• Experience implementing robust error handling, including retry logic, dead letter queues, compensating transactions, alerts, logging, and graceful failure handling.
• Understanding of event-driven architecture, including webhooks, event streams, asynchronous processing, and message-based integrations.

About Five9

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