Problem Manager- CS Core

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Skills you'll use

What you'll do

• Own end-to-end problem lifecycle management for Core network domain incidents
• Conduct thorough Root Cause Analysis (RCA) for recurring and major incidents
• Identify problem trends through incident data analysis and proactive problem detection
• Raise and manage Problem Records in the ITSM ticketing system (ServiceNow / BMC Remedy / JIRA)
• Drive Known Error identification and maintain the Known Error Database (KEDB)
• Collaborate with L1 NOC, L2, and L3 teams to facilitate timely problem investigation and resolution
• Coordinate with Core network engineers, field teams, and vendor support for problem closure
• Escalate critical or unresolved problems to senior technical leads and management as per the escalation matrix
• Interface with the customer / client teams for problem status updates and post-incident reviews
• Prepare and deliver high-quality RCA reports and Problem Management reports to internal and external stakeholders

Who can apply

• 5-10 years of experience in telecom network operations, with at least 5 years in a Problem Management or senior NOC role
• Hands-on experience in Core domain fault management, incident analysis, or network support
• Strong analytical and troubleshooting skills with the ability to identify patterns across large incident datasets
• Excellent written and verbal communication skills for stakeholder reporting and RCA documentation
• Bachelor's degree in Engineering (Electronics / Telecommunications / Computer Science) or equivalent

About Ericsson

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