Proactive Problem Manager

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Skills you'll use

What you'll do

• Drive improvement projects in MS contracts/delivery organization with defined tangible business targets aiming at cost reduction, improved customer experience, network performance.
• Accountable for WO/ticket/alarm reduction initiatives per contract
• Perform Alarm, TT, WO correlations to resolve the chronic issues in the network. Validate and analyze the network performance reports & prepare action plan for network improvement.
• Participate in technical discussions in view to improve overall network performance and make recommendations wherever possible from the problem management perspective.
• Propose and ensure best practices are followed within all related functions
• Perform KPI Trend monitoring and post-deviation analysis.
• Identify, prescribe, and drive the implementation of pro-active prevention methods in problem handling.
• Drive maintains and track actions undertaken to drive improvements following governance methods.
• Identify SPOF and drive mitigation plans to minimize impact.
• Maintain RISK register for the identified risks and drive them to minimize impact or mitigation.

Who can apply

• Must have knowledge of 4G/5G network architecture, CS core, 5G core IMS, alarm life cycle, data analytics call flow and interfaces, ability to analyse call flow traces and resolution of customer complaints.
• Should have knowledge of data analytic tools like Power BI,TABLEAU, MS Excel etc.
• Should have ability to drive the projects/assignment independently as per customer requirement.
• Must have analytical skills to identify improvement area in customer network and suggest required solution for the same in proactive manner.
• Must have presentation skill and Service Related KPI’s and User perception understanding.
• Understanding of Machine Learning, Artificial Intelligence and Automation.
• Ability to perform new Project ORQ (operation request) assessment & KPI analysis after new change implementation in network.
• EBP (Ericsson Business Process and Finance Processes).
• “All academic credentials must be from recognized and accredited institutions and are further subject to verification.”
• Why join Ericsson?At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

About Ericsson

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