Engineer- IP & DWDM

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Skills you'll use

What you'll do

• Acts as the customer concern point for activities demanding a level of technical expertise as a 24/7 capability!
• Actively monitor ticket queues to ensure timely response to tickets!
• Out of business hours, Domain Support Specialist is triggered on the on-call phone by Automated Operations.
• Focused on improvement of automated recovery.
• Ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
• Performs analysis to proactively detect possible failures. This shall ensure incident restoration and repair because of its own analysis or when prompted by MS Automated Service Function processes.
• Act to meet the service or resource requirements, in the cases in which an overall and higher-level network knowledge is required or when knowledge on specific products or services is required.
• Remote troubleshooting on SDH, DWDM, OTN, Optical and L2 Service devices on Nokia devices.
• Detail understanding of Fixed Line Telephony with hands on experience on Nokia & Marconi fixed line telephone exchanges
• Collaborate closely with field technician for all field activities (hardware installation, fibre termination/swap, onsite troubleshooting, and fix action).

Who can apply

• Quick learner with a positive attitude; a strong team player with the ability to contribute independently and collaborate effectively.
• Solid understanding of Cienna CIN technologies, including network architecture, topology, and transmission concepts.
• Hands-on experience in configuration and provisioning of SDH (STM-1/4/16/64) and DWDM systems (wavelength provisioning, cross-connections, optical parameters).
• Good knowledge of optical transport concepts such as:
• Optical power levels and budgeting
• OSNR, attenuation, dispersion
• Protection schemes (MSP, SNCP, ring protection)
• Experience in fault isolation and troubleshooting related to:
• Performance degradation and service impact/outages
• 3–7 years of experience in handling service outages and restoration within defined SLA timelines in transport networks.

About Ericsson

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