Access and Estates Support Coordinator

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Skills you'll use

What you'll do

• Manage proactive Access & Estates operational activities across the MBNL portfolio.
• Process landlord and site access requests, lease validations, landlord changes, and new site onboarding.
• Maintain SiteTracker data integrity through bulk updates, documentation management, and access validation.
• Perform proactive monitoring of access performance, access breaches, and operational trends.
• Coordinate landlord portfolio management, accreditation activities, high-risk site handling, and governance processes.
• Manage operational mailboxes and coordinate workflow across multiple stakeholders.
• Support outage requests, switch key management, and operational project activities.
• Prepare operational reports, dashboards, and governance updates.
• Collaborate with UK operational teams, customers, suppliers, landlords, and internal Ericsson stakeholders.
• Identify process improvement opportunities and support automation and continuous improvement initiatives.

Who can apply

• Bachelor's Degree or equivalent experience.
• 5+ years of experience in Telecom Operations, Service Delivery, Estates, Property Management, or Field Operations.
• Strong analytical and problem-solving skills.
• Excellent stakeholder management and communication skills.
• Ability to manage multiple priorities in a dynamic operational environment.
• Strong ownership mindset and attention to detail.
• Good reporting and Microsoft Excel skills.

About Ericsson

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