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ElasticRun

Software Support Engineer

Job · Full-timeWork from HomePatna, Bihar0–2 years28K/mo4 openingsImmediate / as per notice period

Apply Now Apply on Company Website ↗

About this role

ElasticRun is recruiting a Software Support Engineer for its Patna team. The role suits someone early in their career who wants depth in product support engineering rather than a rotation through everything at once. About the role This Software Support Engineer position is about diagnosing…

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Skills you'll use

TroubleshootingSQLLog AnalysisREST APIsTicketing SystemsLinux BasicsCustomer CommunicationRoot Cause AnalysisDocumentationEscalation Handling

What you'll do

Diagnose and resolve customer-reported product issues
Reproduce problems and escalate with evidence attached
Write and maintain troubleshooting documentation
Track recurring issues and push for permanent fixes
Keep customers informed with accurate status
Flag risks and blockers early rather than at the deadline
Keep your tracker and status honest, including when something has slipped

Who can apply

B.E./B.Tech (CSE/IT/ECE), BCA/MCA or B.Sc/M.Sc (Computer Science / IT) from a recognised university
0–2 years of relevant experience — internships, academic projects and personal work all count, and 2026 graduates are welcome
Working knowledge of Troubleshooting, SQL, Log Analysis
Comfort with log search, a ticketing system and SQL, and the ability to pick up an unfamiliar tool without waiting to be taught it
The judgement to know when a problem is yours to solve and when it needs escalating — and to escalate with the relevant detail attached.
Attention to detail, ownership and the discipline to document your work
Based in Patna, Bihar or willing to relocate (remote candidates across India may also apply)

Perks & benefits

Internal knowledge sessions and access to senior reviewersClear, written progression criteria rather than an annual surpriseEmployee referral and performance bonus schemesTeam offsites and regular in-person timeSupport for internal mobility across teamsFixed monthly salary, paid on timeStructured onboarding with a named mentor for the first 90 daysHealth insurance cover for you (and family cover on confirmation)

Interview & selection process

4 rounds — typical selection flow for this role:

1Resume screening and profile shortlisting by the talent acquisition team
2Final discussion covering role expectations, compensation and start date
3Application screening (CV and, where relevant, a portfolio or code sample)
4HR discussion — compensation, notice period, joining date and offer roll-out

About ElasticRun

ElasticRun operates in the technology sector and runs an active team in Patna. It is a working employer with real customers and real deadlines — the role advertised here exists because there is work that needs doing, not to fill a headcount plan. Industry and what the company does ElasticRun works…

Visit ElasticRun’s official website ↗

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