Devops Engineer

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Skills you'll use

What you'll do

• · Handle Incidents and Service Requests in 3rd Level Support for the Broker and LPS applications, ensuring timely and accurate resolution.
• · Daily Monitoring the Broker and LPS backend services, applications and interfaces to ensure stability, availability, and proper system behavior.
• · Perform proactive and reactive Problem Management, including detailed root cause analysis and preparation of both workaround and permanent solution proposals.
• · Support the Service Owner in the preparation and execution of Change Requests according to ITIL processes.
• · Participate in operational acceptance tests and rollout activities, ensuring production readiness.
• · Execute smoke tests on various environments to validate service functionality and early identify potential issues before deployment and “Going-Live”.
• · Create ad-hoc database reports based on Service Requests and operational needs.
• · Optimize the performance of database queries and existing SQL reports, identifying opportunities for improving overall system efficiency.
• · Develop and propose improvement measures for processes, system components (especially the existing PACKSTATION Broker applications and their interfaces), and operational workflows.
• Personal Requirements

Who can apply

• · Excellent communication skills in English, with the ability to convey technical information clearly and professionally to diverse stakeholders.
• · Strong analytical and problem-solving capabilities, enabling effective handling of complex incidents and identification of long-term corrective measures.
• · Self-driven and well-organized working style, with the ability to manage priorities independently while ensuring high-quality delivery.
• · Proven ability to work effectively in international, virtual, and cross-functional teams, demonstrating cultural awareness and collaborative mindset.
• · High customer orientation, ensuring responsiveness, ownership, and reliable support throughout the entire incident lifecycle.
• · Resilience and adaptability when dealing with high-pressure situations, critical incidents, and changing business priorities.
• · Detail-oriented approach to documentation, ensuring accuracy and clarity in technical guidelines, knowledge articles, and operational procedures.
• · Continuous improvement mindset, with a willingness to learn new technologies, follow standards, and contribute to process optimization.
• Professional Requirements
• · Excellent SQL and PL/SQL skills, with hands-on experience in Oracle environments and in the administration and optimization of complex database structures.

Perks & benefits

About DHL Group

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