Staff Engineer

About this role

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Skills you'll use

What you'll do

• Technical Expertise & Escalation LeadershipOwn critical customer case escalations end-to-end, including deep root cause analysis and mitigation strategies.
• Act as one of the technical escalation points for Infinia incidents — especially in productionimpacting scenarios.
• Lead war rooms, live incident bridges, and cross-functional response efforts with other engineering, QA, and Field teams.
• Utilize AI-powered debugging, log analysis, and system pattern recognition tools to accelerate resolution.
• PRODUCT KNOWLEDGE & VALUE CREATION
• Become a subject-matter expert on Infinia internals: metadata handling, storage fabric interfaces, performance tuning, AI integration, etc.
• Reproduce complex customer issues and propose product improvements or workarounds.
• Author and maintain detailed runbooks, performance tuning guides, and RCA documentation.
• Feed real-world support insights back into the development cycle to improve reliability and diagnostics.
• CUSTOMER ENGAGEMENT & BUSINESS ENABLEMENT

Who can apply

• Partner with Field CTOs, Solutions Architects, and Sales Engineers to ensure customer success.
• Translate technical issues into executive-ready summaries and business impact statements.
• Participate in post-mortems and executive briefings for strategic accounts.
• Drive adoption of observability, automation, and self-healing support mechanisms using AI/ML tools.
• Delivering training to customer support and field engineering
• 8+ years in enterprise storage, distributed systems, or cloud infrastructure support/engineering.
• Deep understanding of file systems (S3, POSIX, NFS), storage performance, and Linux kernel internals.
• Scripting and Coding using Python, Go, C++

About DDN

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