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DDN

Sr. Software Engineer L4

Job · Full-timeIn OfficePuneEntry level / 0-2 years1 opening

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About this role

DDN is hiring for Sr. Software Engineer L4 in Pune. This opening was published by DDN on their official ashby careers board on 16 July 2026 and was verified as still open on 17 September 2026. About the role As a Senior Software Engineer – Infinia L4, you’ll be an escalation point for the most…

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Skills you'll use

PythonLinuxC++GoCommunicationProduct ManagementDebuggingCustomer SupportDocumentationReporting

What you'll do

Technical Expertise & Escalation Leadership
Own critical customer case escalations end-to-end, including deep root cause analysis and mitigation strategies.
Act as one of the technical escalation points for Infinia incidents — especially in production-impacting scenarios.
Lead war rooms, live incident bridges, and cross-functional response efforts with other engineering, QA, and Field teams.
Utilize AI-powered debugging, log analysis, and system pattern recognition tools to accelerate resolution.
Product Knowledge & Value Creation
Become a subject-matter expert on Infinia internals: metadata handling, storage fabric interfaces, performance tuning, AI integration, etc.
Reproduce complex customer issues and propose product improvements or workarounds.
Author and maintain detailed runbooks, performance tuning guides, and RCA documentation.
Feed real-world support insights back into the development cycle to improve reliability and diagnostics.

Who can apply

Partner with Field CTOs, Solutions Architects, and Sales Engineers to ensure customer success.
Translate technical issues into executive-ready summaries and business impact statements.
Participate in post-mortems and executive briefings for strategic accounts.
Drive adoption of observability, automation, and self-healing support mechanisms using AI/ML tools.
Delivering training to customer support and field engineering
8+ years in enterprise storage, distributed systems, or cloud infrastructure support/engineering.
Deep understanding of file systems (S3, POSIX, NFS), storage performance, and Linux kernel internals.
Scripting and Coding using Python, Go, C++

About DDN

About DDN Revolutionize your AI & HPC ops with DDN® data storage & management solutions. Achieve peak performance, seamless cloud integration & scalable efficiency. 8 out of 10 of the worlds’ leading automotive companies trust DDN. 7 out of 10 of the top banking and securities firms…

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