Case Escalation Manager

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Skills you'll use

Who can apply

• Capacity to work in a challenging environment with international clients
• Written and verbal communication skills; including the ability to clearly articulate technical issues to executive audiences as well technical and also explain the impact in business terms
• Strong analytical and end to end problem-solving skills
• Solid Technical Knowledge, ability to articulate technical concepts clearly, good understanding of Data Center, Storage, Networking, Virtualization technologies.
• Capability to multitask and prioritize with a strong sense of getting to closure on behalf of the customer
• Be comfortable in a fast-paced, demanding environment with global customers
• Have an excellent customer-first demeanor and willingness to go beyond expectations to ensure customer success
• Demonstrated proficiencies to lead and motivate others through forming and executing resolution plans for complex issues
• 2+ years of Escalation Management experience - Account escalation experience required, and proven experience in managing Critical Customer situations.
• Demonstrated experience leveraging AI tools to streamline workflows, enhance productivity, and support high-quality decision-making.

About Cohesity

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