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Cigna

Technical Support Senior Analyst

Job · Full-timeIn OfficeBengaluru3-5 years1 opening

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About this role

Cigna is hiring for Technical Support Senior Analyst in Bengaluru. This opening was published by Cigna on their official careers board (Workday) on 20 August 2026 and was confirmed live on 14 September 2026. Job details • Company: Cigna • Role: Technical Support Senior Analyst • Location…

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Skills you'll use

SQLExcelJIRAAgileServiceNowCommunicationCustomer Service

What you'll do

1. Incident & Request Management
Manage incidents and service requests through ServiceNow
Perform initial investigation, diagnosis, and triage of reported issues
Ensure tickets are updated accurately and resolved within agreed service levels
Escalate issues appropriately when additional expertise is required
Provide timely updates to users and stakeholders regarding ticket progress
Support users in resolving application-related issues
2. Application Troubleshooting & Analysis
Investigate incidents using available support tools, logs, reports, and system information
Gather relevant information to identify the cause of issues

Who can apply

Technical Skills
Experience supporting applications, business systems, or technology services
Understanding of application support and incident management processes
Familiarity with service management tools such as ServiceNow, Jira, or similar
Basic understanding of databases and data concepts
Ability to troubleshoot issues using a logical and structured approach
Strong Microsoft Office skills, particularly Excel
Exposure to IBM i (AS400) environments
Basic SQL knowledge
Understanding of batch processing concepts

About Cigna

Role Summary This role is responsible for providing first-line and Level 2 application support for business-critical applications running on the IBM i (AS400) platform. The analyst will focus on incident resolution, service request fulfillment, monitoring, operational support, troubleshooting, and…

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