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BrowserStack

Customer Success Associate

Job · Full-timeHybridGIFT City, Gandhinagar, Gujarat0–2 years30K/mo3 openingsImmediate / as per notice period
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About this role

BrowserStack is hiring a Customer Success Associate in GIFT City, Gandhinagar. This is a full-time, permanent role with real ownership from the first quarter — you will be given work that ships, reviewed by people who know the craft, and the context to understand why it matters. About the role As…

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Skills you'll use

Customer SuccessAccount ManagementOnboarding SupportCRM ToolsUsage AnalyticsIssue EscalationExcelClient CommunicationChurn AnalysisRelationship Building

What you'll do

  • Onboard new customers and drive early adoption
  • Track account health and act on warning signs
  • Run regular check-ins and business reviews
  • Coordinate resolution of customer issues internally
  • Report on renewal and expansion risk
  • Flag risks and blockers early rather than at the deadline
  • Keep your tracker and status honest, including when something has slipped

Who can apply

  • Any graduate — B.E./B.Tech, B.Sc, B.Com, BBA, BCA or equivalent from a recognised university
  • 0–2 years of relevant experience — internships, academic projects and personal work all count, and 2026 graduates are welcome
  • Working knowledge of Customer Success, Account Management, Onboarding Support
  • Comfort with a CRM, a support desk and usage analytics, and the ability to pick up an unfamiliar tool without waiting to be taught it
  • The judgement to know when a problem is yours to solve and when it needs escalating — and to escalate with the relevant detail attached.
  • Attention to detail, ownership and the discipline to document your work
  • Based in GIFT City, Gandhinagar, Gujarat or willing to relocate

Perks & benefits

Clear, written progression criteria rather than an annual surpriseEmployee referral and performance bonus schemesTeam offsites and regular in-person timeSupport for internal mobility across teamsFixed monthly salary, paid on timeStructured onboarding with a named mentor for the first 90 daysHealth insurance cover for you (and family cover on confirmation)Learning and certification budget

Interview & selection process

5 rounds — typical selection flow for this role:

  1. 1Resume screening and profile shortlisting by the talent acquisition team
  2. 2Final discussion covering role expectations, compensation and start date
  3. 3Application screening (CV and, where relevant, a portfolio or code sample)
  4. 4Short introductory call with the recruiter about your background and interest
  5. 5HR discussion — compensation, notice period, joining date and offer roll-out

About BrowserStack

BrowserStack operates in the technology sector and runs an active team in GIFT City, Gandhinagar. It is a working employer with real customers and real deadlines — the role advertised here exists because there is work that needs doing, not to fill a headcount plan. Industry and what the company…
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