Project Lead-App Development

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Skills you'll use

What you'll do

• As Observability Engineer / SME, you will be the technical authority for designing, implementing, and operating enterprise monitoring and observability solutions across hybrid IT environments. Working hands-on with platforms such as HPE OpsRamp and SolarWinds (and similar ITOM/observability tools), you will deliver end-to-end monitoring — onboarding, discovery, service mapping, alert correlation, and ITSM-integrated event management — to improve reliability, reduce noise, and accelerate MTTD/MTTR for our clients. You will also mentor L1/L2 teams and serve as the central point of expertise for monitoring delivery.

Who can apply

• Monitoring & Observability (mandatory)
• 6–8 years of hands-on experience in IT monitoring tool deployment, implementation, operational support, and report building.
• Strong hands-on expertise with HPE OpsRamp and SolarWinds and their modules; experience with similar tools (ManageEngine OpManager, Nagios, Zabbix, PRTG) is an advantage.
• Working knowledge of broader observability/APM platforms — Dynatrace, AppDynamics, Datadog, Prometheus, Grafana, ELK, Splunk — and OpenTelemetry concepts.
• Proven experience in Managed Services / NOC delivery and ITSM-integrated event management.
• Infrastructure, Cloud & Automation
• Strong understanding of servers, networks, virtualization, storage, and hybrid cloud environments.
• Hands-on integration experience with ITSM tools (ServiceNow preferred, BMC, Ivanti) and cloud platforms (AWS, Azure, GCP).
• Scripting for automation and integration — Python, Bash, or PowerShell; familiarity with containerization (Docker, Kubernetes) is a plus.
• Sound understanding of ITIL processes — Incident, Problem, Change, and Configuration Management

About Birlasoft

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