Product Support Engineer

About this role

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Skills you'll use

What you'll do

• We’re looking for experienced individual contributors who’ve worked on large-scale products before, and we expect you to ramp up quickly and help us launch our products.
• Helping customers troubleshoot and resolve technical issues through various channels.
• Providing solutions or workarounds for technical issues.
• Keeping detailed records of support cases and solutions.
• Explaining technical issues and solutions clearly to non-technical users.
• Working with other technical teams to resolve complex problems.
• Testing new features and updates and providing feedback.
• Overseeing system performance and performing routine maintenance.
• What we’re looking for (qualifications)
• We do not require any formal qualifications, but we value hands-on skills. We also enjoy working with people who are looking to learn new things and have a sense of responsibility towards their work.

Who can apply

• Technical Skills: Strong understanding of web technologies (HTML, CSS, JavaScript), APIs (REST, SOAP), and database management (SQL).
• Scripting: Familiarity with shell scripting in linux or windows power shell.
• Cloud Computing: Knowledge of cloud platforms such as AWS or Azure and understanding of how cloud infrastructure supports SaaS products.
• Problem-Solving: Demonstrated ability to analyze complex technical issues and develop practical solutions under pressure.
• Customer Focus: Strong customer service orientation with a passion for delivering high-quality support and fostering positive customer relationships.
• Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex technical information clearly and concisely.
• Only apply through official Atomicwork channels. We do not use third-party agencies or individuals who ask for payments in exchange for interviews or offer letters.
• Always double-check the emails you receive. Make sure all communication is being done through official Atomicwork email addresses. (@atomicwork)

Perks & benefits

About Atomicwork Inc

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