Senior Distributed Application Support

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Skills you'll use

What you'll do

• In this role the person will be the responsible for ensuring success of business critical application operations by supporting the day to day batch processing, analyzing and fixing the issues on priority while adhering to standards and SLA's. The person should be able to support High priority(P1/P2) incidents dynamically by providing timely resolution for the problem and handle other service requests. The person will also be responsible for handling minor enhancements, perform code reviews, handle application outages(planned/unplanned) and responsible for performance and maintenance of the highly critical business application. For this role we are looking for a highly motivated Individual who will be working as Sr. operations analysts working in technologies. The person should exhibit leadership qualities and demonstrate business acumen while working closely with business users to understand requirements and help team translate it into technical changes.
• Provide end to end production support and derive immediate resolutions/root-cause of the incidents arising in and around the Legal, Compliance and Supervision Application’s Distributed systems to ensure quick restoration of service degradation and hence minimal business impact.

Who can apply

• Bachelor’s degree in Computer Science, MIS, Information Technology, or equivalent experience.
• 4-8 years of experience in Production Support, Application Operations, Cloud Operations, or Site Reliability Engineering (SRE) roles.
• Strong experience supporting distributed applications in Production environments.
• Hands-on experience troubleshooting applications hosted in AWS Cloud environments including EC2, S3, Lambda, SNS, SQS, RDS and CloudWatch.
• Strong experience with: SQL and database troubleshooting Windows Server and Linux administration Java and/or .NET application support Enterprise batch scheduling platforms such as TWS (IBM Workload Scheduler), Tidal, Control-M or equivalent
• Practical scripting experience with Bash Shell and PowerShell for production support, troubleshooting, operational automation, monitoring and batch processing.
• Experience automating manual operational tasks using PowerShell, Bash, Python or AWS native automation services.
• Experience supporting ETL workflows, data pipelines, file transfers and batch processing environments.
• Experience using monitoring and observability tools such as Dynatrace, Sumo Logic, CloudWatch or equivalent.
• Strong understanding of ITIL practices including Incident, Problem and Change Management.

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