Site Reliability Engineer 2

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Skills you'll use

What you'll do

• Incident triage and first-line response: Provide on-call coverage for incoming incidents across CDI services. Perform initial investigation, severity assessment, and routing to owning engineering teams.
• Agentic triage system development: Build and extend AI-driven agents that ingest ICM alerts, correlate with recent deployments and feature flag rollouts, check known-issue databases, and produce initial assessments with suggested severity and owning team.
• TSG and known-issue matching: Develop automation that matches incoming incidents to relevant Troubleshooting Guides (TSGs) and known issues across Fabric and Power Platform — reducing investigation time and enabling faster resolution.
• Auto-routing and classification: Configure and extend ICM routing rules and build intelligent classification systems based on service tree, alert signatures, and historical patterns.
• Incident lifecycle automation: Build agents for incident summarization, customer communications drafting, postmortem generation, and reporting, replacing manual authoring with AI-assisted workflows requiring human judgment only for high-severity incidents.
• Metrics and continuous improvement: Measure and improve first-time mitigation (FTM) rates, incident deflection rates, and time-to-triage. Use data to identify patterns, propose new TSGs, and drive systemic improvements.
• CSS quality bar: Defend the standard for incoming escalations by enforcing organizational and process standards
• Embody our culture and values

Who can apply

• Required/Minimum Qualifications
• 4+ years of software engineering experience in site reliability, Live site operations, or incident management for cloud services.
• Good programming skills in one or more of: C#, PowerShell, Python, KQL/Kusto.
• Experience with incident management systems and workflows (ICM, PagerDuty, ServiceNow, or similar).
• Experience with monitoring, alerting, and observability systems (Kusto, Geneva, Grafana, or similar).
• Ability to work in an on-call rotation across time zones in a geographically distributed team.
• Experience interface with engineers, leadership, support, and customers.

About Microsoft

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